Phone
(310) 320-6868
Fax
(310) 320-6006
Customer Service Survey
1.
Please indicate the type of support you received:
On-Site Support
Telephone Support
The following questions range from 1 to 10, 1 being the lowest and 10 being the highest satisfaction.
2.
Rate the professionalism of our staff tacking your phone call.
1
2
3
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5
6
7
8
9
10
Comments:
3.
Did your technician call you 1 hour after you placed the call?
Yes
No
Comments:
4.
Did your technician arrive when they said they would?
Yes
No
Comments:
5.
Rate the professionalism of your service technician.
1
2
3
4
5
6
7
8
9
10
Comments:
6.
Rate technician's knowledge of the product.
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2
3
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5
6
7
8
9
10
Comments:
7.
Rate your level of satisfaction in which your concerns were addressed.
1
2
3
4
5
6
7
8
9
10
Comments:
8.
Overall Assessment.
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2
3
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5
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8
9
10
Comments:
9.
Rate overall service experience
1
2
3
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8
9
10
Comments:
10.
Was your issue resolved? If No, please explain below.*
Yes
No
Comments:
11.
Would you recommend our company to a friend?*
Yes
No
Comments:
12.
Please list below, any additional comments that you feel are pertinent in support of your Service operations.
13.
Would you like a return call to discuss these comments?
Yes
No
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