1 Touch Office Technology

Service Survey

Service Request

Supply Requests

Software Download

ALL Document Solitions


	Company Name:
	Contact Person:
	Telephone
	E-Mail:

	1. Please indicate the type of support you received:
	On-Site Support	Telephone Support

2. Rate the professionalism of our staff tacking your phone call.
1	2	3	4	5	6	7	8	9	10

Comments:

3. Did your technician call you 1 hour after you placed the call?
Yes	No
Comments:

4. Did your technician arrive when they said they would?
Yes	No
Comments:

5. Rate the professionalism of your service technician.
1	2	3	4	5	6	7	8	9	10

Comments:

6. Rate technician's knowledge of the product.
1	2	3	4	5	6	7	8	9	10

Comments:

7. Rate your level of satisfaction in which your concerns were addressed.
1	2	3	4	5	6	7	8	9	10

Comments:

8. Overall Assessment.
1	2	3	4	5	6	7	8	9	10

Comments:

9. Rate overall service experience.
1	2	3	4	5	6	7	8	9	10

Comments:

10. Was your issue resolved? If No, please explain below.*
Yes	No
Comments:

11. Would you recommend our company to a friend?*
Yes	No
Comments:

12. Please list below, any additional comments that you feel are pertinent in support of your Service operations.
Comments:

13. Would you like a return call to discuss these comments?
Yes	No

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